Customer Stories on Spironolactone and Cholestyramine
Hey guys, we are finally back to work. Today is Feb. 23rd, 2024, so it has been about three weeks since our last working day.
Though it has been almost a month since our last shipment to our customers, we still can’t help but share our Customers’ stories.
Story 1: Ship 6 samples from Yantai to Lagos, 1 kg each.
The first story is about the order from our new customer, Mr. Josephs, from Nigeria.
We don’t have many Customers from the African continent because our primary market is in Europe and North America, which is the main reason for the pricing issues.
Due to our high quality and superior after-sales services, our prices are not very attractive in African and Middle Eastern countries.
We received Mr. Joseph’s inquiry on Oct. 9th, 2023, and immediately indicated our offer for the items we supply and have in stock.
Then, there was no news till about three weeks before our holiday, on Jan. 11th, 2024.
By then, we were about to wrap up the previous year’s work and prepare for the New Year’s holiday.
He was going to order 6~7 products from us altogether, and the shipping cost from Yantai to Lagos is higher than we expected, at about 50~60 USD per KG.
If you are a regular importer of chemicals, you will know that some of the acids listed above, such as Kojic acid, salicylic acid, and Hydroquinone, cost only 50 USD.
After several rounds of negotiation on the total prices, we finally agreed, and he requested a Proforma Invoice for his payment arrangement.
Finally, he decided to place a trial order for 1 kg of spironolactone API, 1 kg of D-mandelic acid, 1 kg of Alpha-arbutin, 1 kg of salicylic acid,1 kg of kojic acid, and 1 kg of Hydroquinone.
It took about 4~5 days for his international wire transfer to arrive; then, we began to arrange the repacking and final shipping to Nigeria by FedEx.
There was another incident during our repacking.
It turned out that Hydroquinone was tested and regarded as a 6.1 type of dangerous chemical in 2024. FedEx does not ship hazardous chemicals, and we all know that.
So we either refund the value of Hydroquinone or exchange it for another product.
Refunding a small amount of USD to foreign countries is not easy, so he decided to buy another kilo of Kojic acid instead, solving the problem.
So the rest was how to ship the 6KG out before our holiday.
In China, shipping chemicals by FedEx requires a certificate of safe air transportation from DGM or SICIT, and obtainingobtaining five copies of the DGM certificate.
Due to the value differences between these five samples, we have decided to ship them separately: three expensive ones in one shipment through formal customs declarations and two cheap ones in another shipment as samples.
It turned out that on the last working day before our holiday, we finally received all the documents needed for the shipment, making the mission impossible.
Below are the photos we took to commemorate this impressive order.
Story 2: Ship 100 kg of pharma-grade Cholestyramine resin to our Customer in North America.
This order is from one of our regular customers and friends.
We received his inquiry about 50 kg of Cholestyramine Resin API on January 16th, 2024, and indicated our offer the next day.
As always, our competitors offered better offers.
We thought that was it. Our price was too high, and we couldn’t beat his offer.
We thought there was no chance we might land his order this time until he mentioned that our competitor’s lead time is three weeks. At that time, we had the 100kg Cholestyramine in stock.
After rounds of price negotiations, we finally agreed on the prices, on the condition that he would double the order quantity to 100.
Also,, the end customer needed the material urgently so we had to ship the goods as soon as possible.
Let’s check out our timeline: We had been off on holiday since Jan. 31st, 2024, when he confirmed his order was on Jan. 24th, 2024. He needed it urgently, so he asked if we could switch from FedEx Economy to FedEx Priority.
The thing was, by the time he confirmed his order, we only had 4 to 5 days left to ship 100 kg out; even the application of the DGM certificate would take 4 to 5 days to be released to us, not to mention that we would need the original copy for the shipping and Customs Declaration, and remember, there were two days in between as the weekend.
How did we do it?
We arranged the DGM certificate in advance of getting the PO; that was the key, or we wouldn’t have been able to make it before our holiday.
We arranged the pick-up on Jan. 29th, 2024, which was the soonest date we expected to receive the original copy of the DGM.
Because we chose the urgent-testing type from DGM and received the copy on Jan. 26th, 2024, we managed to ship the goods 3 days earlier than planned, which our customer was more than pleased with.
When the package was cleared and released from the destination country’s customs office, we were already in our hometown for our spring holiday.
We were blessed to meet our customers’ needs.
Let’s conclude this story with the packing and labeling details.
If you are looking for cholestyramine resin API suppliers in China, don’t hesitate to contact us directly or comment below. Our sales team will handle the rest.
If you like this story and think it may help someone, please share it with someone who might import chemicals from China.
Disclaimer:
This content is for informational purposes only and is intended for business-to-business communication within the pharmaceutical industry. It is not intended as medical advice. The manufacture, import, and use of API must comply with all applicable laws and regulations in the relevant country or region.
This blog post is informational only and does not constitute medical advice.
Always consult a healthcare professional before starting any new medication or treatment.
Hello, hope all is well…
All is well, if you need to import APIs from China, you are in the right place!