Why Buyers Import APIs From Us?
Make The Decisions As They Do: Partner With The Pro!
If You Are Still Undecided, Help Us To Improve!
If you are unhappy with the service of other suppliers, please get in touch with us to see if we can improve.
Whether it is quality control or lead-time guarantees, we promise to do our best. Please note that our quality dispute rate is below 1%.
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Some new customers have asked us: What are the exact reasons that other buyers buy chemicals from octagonchem?
Looking back on our successful customer cases, we have compiled the four most likely reasons, though we are not 100% sure, so that you can decide for yourself.
#1. Quality Guarantee
We guess the first one should be our quality chemicals at reasonable prices.
We conduct rigorous tests on all chemicals before shipping them out. Our lab even tests APIs from GMP manufacturers for purity using HPLC.
Due to our rigorous Quality Control, our quality dispute rate has been consistently below 1% since 2013.
Once our customers decide to work with us, they are at ease with the quality.
#2. Fast Response and Good Communication
The second reason should be our fast responses and good communication.
We strive to respond to all your inquiries within one working day, and you can count on us 24/7, 365 days a year. (Literally, we work through our holidays if needed)
We try to deliver the best chemical sourcing services to all customers.
Although some of our customers’ requirements are time-consuming, we keep them updated every step of the way, letting them know where we stand and how long the remaining tasks are expected to take.
#3. Flexible Payment Terms
The third reason should be flexible and favorable payment terms.
We have credit terms for regular customers.
We are very confident in our quality, so we are not afraid to offer credit terms for our regular customers.
Regarding favorable terms, it works as follows: if you recommend us to new chemical buyers, you and the new customers will receive a discount on future orders.
You can ask our current customers to verify it and let this eco-circle keep spinning. More importantly, we want to ensure that you are happy and worry-free when working with us.
#4. Willingness To Start From Small
Customers are trying to buy APIs or intermediates in smaller quantities than our standard MOQ, such as 10 kg or 25kg per carton.
Here, nothing from our customers is negligible.
We are willing to repack and cooperate to get the business up and running.
Many customers ask us to ship small quantities of dangerous goods for them.
For chemical suppliers in China, shipping small quantities of dangerous goods will be too complicated and troublesome.
But in OctagonChem, there is nothing too small about your demand.
We will do it if we can, regardless of the difficulty.