Frequently Asked Questions (FAQ)
What Info Will Octagonchem Provide To Buyers For An Inquiry?
1. The unit price for a certain quantity
2. Trade terms: Fob China Port, CIF/CNF Destination Port By Air or By Sea or By Courier
3. Lead time: in stock or 2 weeks etc
4. Standards: USP/EP, 98%, 99% etc
5. Availability of the offer: normally 15 working days
6. Payment terms: T/T in advance, L/C, D/P, D/A, O/A, etc.
What Docs Will Be Provided To Buyer To Verify Quality Before Order?
Documents Provided To Buyer Before Order upon buyers’ request:
2. Identification Spectrums, such as HPLC/H1NMR/IR/GC/LC Mass, etc
3. MSDS (if needed)
4.TSCA (If needed)
5. GMP (If needed)
6. NDA (If needed)
7. Customer referral (If needed)
How Are Our Chemicals Packed? Is There Any Standard Packing?
Yes, we have standard packings
Commercial order: we have standard packings of 20kg/drum/carton, 25kg/drum/carton. Inner packing as double-layer plastic bags
For Trial Orders 1~20kg, your order will be packed in 1kg 5kg 10kg 15kg carton and properly stuffed and taped to prevent any leakage or breakage.
Less than 1kg: Double-Layer Plastic Bag as inner packing, Foil-bag as outer packing
Commercial order: 50kg/drum 200kg/drum 20Ton ISO Tank.
1Kg or less: 1kg Fluorinated Bottle, Amber Bottle (100g/50g/10g/1G), Foil-bag as outer packing
Or Customized Packing Required By Customers
How Much Does the Shipping Cost? What Is The Price Idea?
For shipping cost, it is different for different shipping options, below is a general cost idea for ref:
1) Courier: about 60USD for first 500G(Gross Weight<500G), the cost for the next 500g is about 30usd for FedEx, EMS, TNT, DHL is slightly higher, but not much, UPS is the most expensive. For real label or formal customs declaration over 5000USD value, certificate of safe transport for chemicals or declaration fees will be charged by certain authorities or courier companies, ranging from 60~100usd.
2) By Air: general cost is 30~50usd/kg for quantity over 25kg, price depends on the destination country, the bigger the quantity, the less the shipping cost per KG. Also, there will be a cost of 80~100usd cost of the certificate of safe transport for chemicals. There will be a minimum charge for very small quantity shipment for air freight agents, such as 1kg or 500g required to be shipped by importers. The minimum charge is around 180USD.
3) By Sea: Shipping by FCL and LCL is different, shipping cost for hazardous chemicals with UN packing is more expensive. The shipping cost by sea is different from shipping companies and destination port. Cost of LCL to neighboring countries such as Japan, South Korea is very low, sometimes even 0, only very small handling fees. Normally no free FCL, the shipping cost of FCL is ranging from 500USD~4000USD, depending on your container size, destination, shipping time, shipping company, etc.
4) In-Land Shipping By Train or Truck or Camel 🙂: not very traditional transport options, charged by weight or dimension, whichever is bigger, the cost is ranging from 3USD to 10USD per kg or even higher, depending what types of chemicals you are shipping and your quantity.
Can I Get A Discount? How Do I Get It and When Is The Best Timing?
1. Yes, we will give a discount depending on the total amount and product type. Also, there will be a discount for products on sale, you can contact us for details by email to firstname.lastname@example.org
2. We encourage regular customers to recommend us to new customers. Once newly introduced customers place the first order, there will be 50~100USD or even more discount for both according to the order amount. For new customers, please specify who introduced you.
3. As for the timing for a good discount, Discount will normally be bigger around 20th~27th each month, for meeting quota or to break sales records.
What Is The Free Sample Quantity Provided For Testing?
Free sample quantity for testing before commercial orders will depend on the unit price for each product. If the unit price of one product is very high, for example, one of the peptides: Desmopressin Acetate, the unit price is about 800USD/G for Non-GMP source and 1500USD/G GMP source. It would be unaffordable to provide 1g free sample to buyers, even the cost of 10mg will be too much for us to bear.
For those products unit price is not too high, such as Paracetamol, Metronidazole, Salicylic Acid, amoxicillin, doxycycline HCl, etc, free samples are available. We can provide 1~5G for testing and we can discuss details by email.
How To Place Order To OCTAGONCHEM?
Please send PO by email to email@example.com, our Sales Team will inform you of the Order Processing Details
What Info Should You Provide For Us To Issue Proforma Invoices?
1. Buyer Details For Billing Purpose
1.1 Company Name
1.3 Phone No.
1.4 Contact Person Name
2. Consignee Details For Shipping Purpose
2.1 Company Name
2.3 Phone No.
2.4 Contact Person Name
2.5 Business Registration/License No. or Import Tax No. (Customs Clearance for commercial order).
How Soon Will My Order Ship Out?
For order quantity less than 25kg by courier will be shipped out within 3~5 days after your order confirmation when goods are in stock, For those goods with a specific lead time, goods shall be shipped according to the deadline if not sooner.
For Commercial orders, we will keep buyers informed on shipping status every step of the way for packing details, loading date, shipping date, etc.
What Docs Will We Provide To Buyers For Customs Clearance?
Documents Provided To Buyers For Customs Clearance Include But Not Limited To:
2) Commercial Invoice (legalized if needed)
3) Packing List
4) Certificate of Origin
5) B/L or AWB or Consignment Bill
6) Packing and labeling photos (if needed)
How Will You Ship My Orders?
Typically by 4 means:
1). By courier (FedEx, TNT, DHL, UPS, EMS, etc) for quantity no more than 25kg
2). By air for quantity 1~200kg
3). By sea for quantity over 200kg.
4). By railway for in-land shipping
What Assurance Can Buyers Get After Order Confirmation?
Assurance Buyers Can Get After Order Confirmation Includes:
1. Inspection reports before goods are loaded into containers.
2. Compensation for a delayed shipment as agreed before order.
3. Total refund for goods and testing cost of the 3rd-party analysis, buyer loss compensation due to poor quality.
4. Orders can be transacted through Alibaba if L/C is too complicated.
5. For regular customers with built-up credit, we can give regular customers flexible credit terms.
6. Open to buyers’ suggestions on service improvements.
Do You Provide APIs Approved By SFDA/FDA? By What Percentage?
Yes, we provide APIs approved by SFDA/FDA/TGA and we will send you the certificates for confirmation before the order.
The percentage of our approved APIs is around 60% and the rest are new molecules under registration. Our approved APIs percentage is going up as new molecules are being approved.
What Information Do We Need For Your Inquiry?
Information needed for a product inquiry includes (The more detailed, the better):
1. Product name / chemical name / Cas number
3. Quality Requirements such as Purity, EP/USP/ Sterile, Oral, Injection Grade, Particle Size, Pharm or Food Grade, etc
5. Contact Person Name & Phone Number
6. Company or institution name
Is OCTAGONCHEM A Trader Or Manufacturer?
We have warehouses for chemical storage and labs for research, custom synthesis, simple testing (such as melting point, color reactions). We are also an authorized or Exclusive distributor of well-known pharmaceutical manufacturers, which means we not only do trading but also produce a series of our own products.
For testings such as HPLC, NMR, LC-MS, we outsource from 3rd-party testing facilities. Any customers who need such spectrums can contact us.
What Are The Strong Products Of OCTAGONCHEM?
OctagonChem’s strong products include: